Activate Training Centre has the following refund and reimbursement procedures for the various circumstances that may arise:
If for any reason we cancel a programme of study (including low enrolments) prior to the commencement date, students will be offered a full reimbursement of the fees paid for the programme of study. In the unlikely event that a course is cancelled after the commencement date students will be offered a pro rata reimbursement of fees within five (5) working days based on the programme of study in which they were enrolled and had paid fees for at the time of the closure or cessation.
In the unlikely event that Activate Training Centre goes into liquidation, receivership or has its accreditation withdrawn (in which case the Ministry of Education and New Zealand Qualification Authority will be informed immediately), students will be offered the following options by the appointed Trustees:
A pro rata reimbursement of fees based on the programme of study in which they were enrolled and had paid fees for at the time of the event,
or
A full reimbursement of fees for the programme of study that fees had been paid for but not yet commenced at the time of the event.
The Trust Fund and Fees Refund policies and procedures stated here comply with the legal requirements set out in section 253 of the Education Act 1989.
Withdrawal of enrolment before start date
If you withdraw from a programme of study before the start date of the programme of study you have enrolled in, you will receive the total fees you have paid, less any applicable fees and costs incurred. Such fees and costs will be explained to you.
For programme of study longer than 3 months
If you withdraw from a programme of study before the end of the eighth (8) working day following the start date of the programme of study, you will receive the total fees you have paid less any applicable fees and costs incurred. Such fees and costs will be explained to you and will not exceed 10% of the course fees or $500, whichever is the lesser. In order to receive your refund you must complete an Application for Formal Withdrawal form which is available from Administration.
No refund of fees will be made after the eighth (8) working day following the start date of the programme of study, unless management accepts that there are exceptional circumstances (e.g. death of a close relative) sufficient to warrant a pro rata refund. Refund applications due to exceptional circumstances must be in writing and will be approved on a case by case basis. You may be required to produce evidence to support your claim.
Withdrawal of enrolment before start date
If you withdraw from a programme of study before the start date of the programme of study you have enrolled in, you will receive the total fees you have paid, less any applicable fees and costs incurred. Such fees and costs will be explained to you.
For programme of study less than 5 weeks
If you withdraw before the end of the second (2) working day following the first day you are expected to attend your programme of study, you will receive at least 50% of the total fees you have paid.
If you withdraw after the first two (2) working days following the first day you are expected to attend your programme of study, no refund will be made.
For programme of study longer than 5 weeks but less than 3 months
If you withdraw before the end of the fifth (5) working day following the first day you are expected to attend your programme of study, you will receive at least 75% of the total fees you have paid.
If you withdraw after the first five (5) working days following the first day you are expected to attend your programme of study, no refund will be made.
For programme of study longer than 3 months
If you withdraw from a programme of study before the end of the tenth (10) working day following the first day you are expected to attend your programme of study, you will receive the total fees you have paid less any applicable fees and costs incurred, your refund will be at least 75% of the course fees. Such fees and costs will be explained to you. In order to receive your refund you must complete an Application for Formal Withdrawal form which is available from Administration.
No refund of fees will be made after the tenth (10) working day following the first day you are expected to attend your programme of study, unless management accepts that there are exceptional circumstances (e.g. death of a close relative) sufficient to warrant a pro rata refund. Refund applications due to exceptional circumstances must be in writing and will be approved on a case by case basis. You may be required to produce evidence to support your claim.
Click here to download the international refund form.
Students may cancel their attendance at a block course up to five (5) working days before the start date of the Block Course. Any money paid will be refunded less any costs incurred by Activate Training Centre.
If a student has confirmed their attendance at a block course but cancels within five (5) working days before the start date of the block course or does not show up, costs incurred by Activate Training Centre will be charged to the student.
If a student is dismissed from a programme of study after the refund period, no refund of fees will be made
Any appeal against any part of this policy should be directed in writing to the National Manager clearly outlining any special circumstances that would warrant a variation to the policy.